How does gemportalonline.com handle order cancellations and returns?

The GEM online registration platform gemportalonline.com has clear policies and procedures for handling order cancellations and returns:

Order Cancellation:
- Buyer-Initiated: Buyers can cancel orders before the goods or services are dispatched. They must provide a valid reason for cancellation.
- Seller-Initiated: Sellers can request order cancellations due to reasons like stock unavailability or logistical issues. Approval from the buyer is required.
- Process: Cancellations are processed through the platform, and any payments made are refunded as per the terms and conditions.

Order Returns:
- Return Request: Buyers can request a return if the delivered goods do not meet the specifications or are defective. Returns must be initiated within a specified period.
- Return Approval: The return request is reviewed and approved by the seller. The platform facilitates communication between both parties to resolve any issues.
- Return Shipment: Buyers are responsible for shipping the goods back to the seller, unless otherwise agreed upon.
- Refund/Replacement: Upon receipt and inspection of the returned goods, sellers can offer a replacement or process a refund through the platform.

By managing cancellations and returns efficiently, gemportalonline.com ensures buyer satisfaction and maintains trust in the procurement process.

HOW DOES GEMPORTALONLINE.COM HANDLE ORDER CANCELLATIONS AND RETURNS?