How does handle order cancellations and returns?

How does handle order cancellations and returns?

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The GEM online registration platform has clear policies and procedures for handling order cancellations and returns:

  1. Order Cancellation:

    • Buyer-Initiated: Buyers can cancel orders before the goods or services are dispatched. They must provide a valid reason for cancellation.

    • Seller-Initiated: Sellers can request order cancellations due to reasons like stock unavailability or logistical issues. Approval from the buyer is required.

    • Process: Cancellations are processed through the platform, and any payments made are refunded as per the terms and conditions.

  2. Order Returns:

    • Return Request: Buyers can request a return if the delivered goods do not meet the specifications or are defective. Returns must be initiated within a specified period.

    • Return Approval: The return request is reviewed and approved by the seller. The platform facilitates communication between both parties to resolve any issues.

    • Return Shipment: Buyers are responsible for shipping the goods back to the seller, unless otherwise agreed upon.

    • Refund/Replacement: Upon receipt and inspection of the returned goods, sellers can offer a replacement or process a refund through the platform.

By managing cancellations and returns efficiently, ensures buyer satisfaction and maintains trust in the procurement process.

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